Privacy Policy
Effective Date: June 6, 2026
Welcome to Emadesk ("Emadesk," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, platform, AI support agents, knowledge base services, live chat services, and related products available through https://emadesk.com.
By accessing or using Emadesk, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect:
- Full name
- Email address
- Company name
- Billing information
- Account credentials
- Knowledge base content
- Uploaded documents
- Customer support communications
- Information submitted through forms
Information Collected Automatically
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Usage data
- Analytics data
- Cookie data
- Session information
Information Generated Through Use
When you use Emadesk, we may collect:
- Chat interactions
- AI-generated responses
- Knowledge base queries
- Agent configuration settings
- Usage metrics
- Platform activity logs
2. How We Use Information
We may use information to:
- Provide and maintain the platform
- Create and manage user accounts
- Process payments
- Deliver AI support services
- Build and manage knowledge bases
- Improve platform performance
- Monitor service usage
- Detect abuse, fraud, and security incidents
- Provide customer support
- Send service-related communications
- Send promotional offers where permitted
- Comply with legal obligations
3. AI Services and Knowledge Base Content
Emadesk provides AI-powered support and knowledge retrieval functionality.
Uploaded documents, knowledge base content, and customer data are processed solely to provide platform functionality, including search, retrieval, indexing, and AI-powered responses.
Customer content is not used to train foundation AI models.
AI-generated responses may be inaccurate, incomplete, outdated, or unsuitable for particular purposes. Users are responsible for independently verifying all AI-generated outputs before relying upon them.
4. Legal Basis for Processing
Where applicable under GDPR and similar laws, we process information based on:
- User consent
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Protection of rights and security
5. Cookies and Analytics
We use cookies and similar technologies to:
- Authenticate users
- Maintain sessions
- Improve functionality
- Analyze platform usage
- Measure performance
- Prevent abuse
Users may disable cookies through browser settings, although some features may not function properly.
6. Third-Party Services
We may share information with trusted service providers, including:
- Google Gemini
- Amazon Web Services (AWS)
- MongoDB Atlas
- Razorpay
- Google Analytics
- Mixpanel
These providers may process information on our behalf according to their own privacy policies and applicable laws.
7. Payment Processing
Payments are processed through Razorpay.
Emadesk does not store complete payment card information on its own servers. Payment information is processed by Razorpay according to its own policies and security standards.
8. Data Retention
We retain information only as long as reasonably necessary.
Retention periods may include:
- Documents and knowledge base content: Until deleted by the user
- Chat conversations: Up to 60 days
- Analytics data: Up to 24 months
- Billing and financial records: Up to 8 years
- Backup data: Up to 90 days following deletion
We may retain information longer where required by law or legitimate business purposes.
9. Account Deletion
Users may request account deletion.
Following account deletion:
- Active account data will generally be removed within 30 days
- Backup copies may remain for up to 90 days
- Certain records may be retained where required by law, tax obligations, dispute resolution, fraud prevention, or security purposes
10. Data Storage and International Transfers
Data is primarily stored and processed in India.
Certain service providers may process information in other jurisdictions where they operate. By using Emadesk, you acknowledge that information may be transferred and processed outside your country of residence.
11. Data Security
We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no system, network, or transmission method is completely secure, and we cannot guarantee absolute security.
12. Children's Privacy
Emadesk is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
13. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Receive data portability
- Withdraw consent
Requests may be submitted to:
14. Marketing Communications
We may send promotional communications, product updates, and special offers.
Users may opt out at any time by using unsubscribe mechanisms or contacting us directly.
15. Business Customers
Where customers use Emadesk on behalf of businesses, the business may control certain information submitted through the platform.
Such organizations are responsible for obtaining appropriate permissions from their users and customers.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Material changes may be communicated through the website, platform notifications, or email.
Continued use of Emadesk after updates constitutes acceptance of the revised Privacy Policy.
17. Contact Information
Emadesk
Petbindhi, Jhargram, West Bengal, 721517, India
Email: soumitra@emadesk.com
Website: https://emadesk.com