Support that
resolves, not deflects
EMADESK is an intelligent support agent that reads your docs, queries your tables, and calls your APIs to answer customer questions end-to-end and hands off to a human, with full context, only when it should.
Why EMADESK
Not a chatbot. A support agent
that does the work.
Most bots match keywords and pass the ticket on. EMADESK reasons over your real data and tools to actually close the loop on a question.
Reads your knowledge
Connect docs, PDFs, web pages and Notion. Hybrid semantic + keyword retrieval, reranked for precision, surfaces the exact passage - so the agent answers with citations, never guesses.
Queries your tables
Define structured tables for orders, accounts and subscriptions. The agent looks up rows by id or email with field-level permissions - pulling live, accurate data every time.
Calls your APIs
Give the agent secure REST tools. It fetches tracking, checks balances or triggers actions mid-conversation using {{templated}} requests and your Bearer, API-key or Basic auth.
Knows when to escalate
Confidence scoring and sentiment tracking trigger a warm handoff. The human inherits the full thread, an auto summary and every step the agent already tried - no repeating.
How it works
From question to resolution
in one loop
The orchestration engine handles the hard parts - retrieval, tool selection and multi-step reasoning - and iterates until the question is genuinely answered.
Understand
Every message is classified by intent and routed - to a direct answer, retrieval, tool use, or escalation.
Retrieve & act
The agent searches knowledge, reads tables and calls APIs inside a bounded reasoning loop of up to five steps.
Resolve
It composes a grounded, cited answer and streams it back token-by-token over SSE - with factuality checks.
Hand off
If confidence drops or sentiment sours, it escalates to a human in the same thread with the full context.
Agent Orchestration Pipeline
Context retrieval, tool selection and multi-step reasoning run in a single inference loop - the engine iterates as many times as it takes to resolve the request.
Features
Everything it needs to resolve,
nothing it doesn't
Every capability is built for one job: turning a customer question into a correct, grounded resolution.
Knowledge Bases
PDFs, web pages, docs and Notion - chunked, embedded and hybrid-searched, then reranked for precision.
Structured Tables
Typed columns, CSV/Excel import, auto-generated lookup tools, and field- and row-level permissions.
API & Code Tools
Secure REST calls with Bearer, API-key or Basic auth, plus sandboxed JavaScript and Python snippets.
Warm Handoff
Confidence and sentiment triggers, an AI Copilot that suggests replies, and re-handback when resolved.
Cited Answers
Factuality checks and source citations on every retrieval-grounded reply, so answers are verifiable.
Knowledge Gap Detection
Clusters unresolved conversations and drafts the missing knowledge article automatically.
Integration
Live in one line
of code
Paste a single tag. The widget themes itself, isolates its styles in a Shadow DOM so it never clashes with your site, and starts streaming answers over SSE. Works the same in plain HTML, React, or Next.js.
~40KB bootstrap, full UI lazy-loaded on first open
Its CSS never leaks in or out of your page
One orgId ships your published agent everywhere
<script
src="https://cdn.emadesk.com/widget/emadesk-widget.js?orgId=o-abc"
async
></script>FAQ
Questions, answered
It classifies the customer's intent, then runs a bounded reasoning loop - searching your knowledge bases, reading structured tables and calling your APIs - before composing a single grounded answer. It keeps iterating until it has what it needs or decides to escalate.