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Agents that handle
emadesk.com/studio

Support Agent

gemini-2.0-flash · 3 knowledge sources

Published
Edit
How do I process a refund for order #48291?
I found the refund policy. Order #48291 is eligible for a full refund within 30 days. I can initiate the process now. Shall I proceed?
Triggered: Process Refund via Stripe
Yes, please proceed
Done! Refund of $149.00 has been initiated. The customer will receive it within 3-5 business days. I've also updated the CRM record and sent a confirmation email.

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Platform

Infrastructure for AI agents that actually work in production

Everything you need to build, deploy, and scale intelligent agents — from first prototype to millions of conversations.

Augment customer support

Handle routine inquiries, escalate complex issues with full context, and stay consistent across every channel — 24/7, without agent fatigue.

Deploy where your users are

Embed in web apps, connect to messaging platforms, or expose via API. One agent, every channel — no separate implementations required.

Integrate with your stack

Connect to HubSpot, Stripe, Notion, Zendesk, and 50+ tools. Access APIs, query databases, and trigger workflows directly from conversations.

Ground responses in your data

Connect knowledge bases, docs, and structured tables. Our RAG pipeline retrieves precise context so agents never guess — they reference.

How It Works

From idea to production in four steps

Our agent engine handles the complexity — LLM orchestration, memory management, tool execution, and context retrieval — so you can focus on building your product.

01

Configure

Set your agent's identity, behavioral goals, and guardrails. Choose your LLM, define tone, and write system instructions.

No coding required. Use the visual builder to define what your agent can and cannot do.

02

Connect Data

Upload documents, link websites, or sync structured tables. Our RAG engine indexes everything for semantic retrieval.

PDFs, Notion pages, web URLs, CSV tables — the agent finds the right answer from your verified sources.

03

Add Capabilities

Equip your agent with tools — API integrations, database queries, workflow triggers, and human handoff logic.

Connect to HubSpot, Stripe, Zendesk, or any API. The agent decides when and how to use each tool.

04

Deploy & Monitor

Publish to a web widget, connect messaging channels, or expose via API. Track performance in real time.

One-click deploy. Embeddable widget with Shadow DOM. SSE streaming for instant responses.

Agent Orchestration Pipeline

User Input
Context Retrieve
LLM Inference
Tool Execution
Response
Multi-step reasoning loop

Every agent runs through Emadesk's orchestration engine — coordinating context retrieval, tool selection, and multi-step reasoning in a single inference loop. The engine can iterate multiple times until the task is complete.

Features

Everything your agents need, nothing they don't

Built for developers who demand control and teams who need speed. Every feature is designed for production.

Knowledge Bases

Upload PDFs, connect websites, sync docs. RAG-powered retrieval ensures agents answer from your verified data.

Structured Tables

Store and query relational data with typed columns. Import CSV, Excel, or connect live data sources.

Code Snippets

Inject custom logic into agent lifecycle events. Extend behavior without leaving the platform.

API Integrations

Connect HubSpot, Stripe, Zendesk, Notion and 50+ services. Trigger actions from conversation context.

Agent Sandbox

Isolated runtime per agent. Versioned, durable, and compatible with future platform changes.

Real-time Analytics

Track resolution rates, token usage, conversation flows, and user satisfaction in real time.

Developers

Built by developers,
for developers

Full API access, embeddable widgets, and a CLI for power users. Inspect agent decisions, manage resources programmatically, and integrate with your CI/CD pipeline.

RESTful API

Full CRUD for agents, sessions, knowledge bases, and tables

Embeddable Widget

Single script tag, Shadow DOM isolation, auto-theming

SSE Streaming

Real-time token streaming for responsive chat experiences

Create a session
const session = await fetch(
  "https://api.emadesk.com/v1/chat/sessions",
  {
    method: "POST",
    headers: {
      "Content-Type": "application/json",
      "x-agent-token": agentToken
    },
    body: JSON.stringify({
      visitorId: "user_abc123"
    })
  }
);
Send a message
const res = await fetch(
  `https://api.emadesk.com/v1/chat/sessions/${sessionId}/messages`,
  {
    method: "POST",
    headers: {
      "Content-Type": "application/json",
      "x-agent-token": agentToken
    },
    body: JSON.stringify({
      content: "Process refund for #48291"
    })
  }
);
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Average resolution rate

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Platform uptime SLA

Testimonials

Trusted by teams building the future of customer experience

"Emadesk replaced three separate tools in our stack. The knowledge base sync alone saved us 20 hours a week."

Sarah Chen

VP Engineering, TechFlow

3x

faster deployment

"Our agents handle 75% of support tickets autonomously. The human handoff is seamless — agents get full context every time."

Marcus Rivera

Head of Support, ScaleUp

75%

autonomous resolution

"The developer experience is unmatched. We built a custom integration in an afternoon that would have taken weeks on other platforms."

Aisha Patel

CTO, DataBridge

10x

faster integration

Pricing

Simple, transparent pricing

Start free. Scale when you're ready. No hidden fees, no per-seat charges.

Free

$0/month

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1 agent
500 messages/month
1 knowledge base
Community support
Chat preview only
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$49/month

For teams ready to deploy to production

10 agents
25,000 messages/month
10 knowledge bases
Priority support
Web widget + API access
SSE streaming
Analytics dashboard
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Enterprise

Custom

For organizations with advanced needs

Unlimited agents
Unlimited messages
Unlimited knowledge bases
Dedicated support
SSO & SAML
Custom integrations
SLA guarantee
On-premise option
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